1. GENERAL PROVISIONS
   1. To the extent not covered by this Policy, the provisions of these Terms and Conditions shall apply.
2. PRODUCT DELIVERY
   1. The Products are delivered via a courier company.
   2. Delivery costs are shown when the Order is being placed. If delivery costs are not shown, delivery is free.
   3. Standard dispatch of the Products takes place within 3 working days from the date of placing the Order (order processing time). Standard delivery time is 3 working days from the date of the dispatch (delivery time). The courier makes two delivery attempts, after which the parcel may await collection by the Customer at the courier’s parcel collection point.
   4. If the Products are not delivered to the Customer, the Seller attempts to contact the Customer. Re-delivery is made at the Customer’s expense. In the event of an unsuccessful delivery attempt, the Seller shall be entitled to withdraw from the Contract. In such an event, the Seller shall refund the price to the Customer, if it was paid, less the shipping costs.
   5. The Customer is obliged to inspect the Products immediately on delivery to determine whether the Products have been damaged during delivery. The Customer bears the risk of accidental damage to the Products during delivery. In the event of damage to the Products, the Seller must be contacted immediately. The Customer may also report a defect under statutory warranty.
   6. In the case of a Customer who is not a Consumer, the risk of accidental damage to or loss of the Products shall pass to the Customer upon delivery of the Products to the carrier.
3. RETURNS
   1. The provisions concerning claims and the withdrawal from the Contract can be found in the Terms and Conditions.
   2. In the event of a withdrawal from the Contract, the Consumer shall return the Products to the Seller at their own expense within 14 days from the date of submitting the declaration of withdrawal from the Contract. Returns which use the payment on delivery option shall not be accepted. Returns shall include all items received by the Consumer from the Seller, including items received for free as part of the Order placed.
   3. Refunds shall be made within 14 days of receipt of the Products from the consumer or from the confirmation that the Products have been shipped, whichever occurs first. Refunds shall be made to the account from which the payment was made or any other bank account specified by the Customer. If the bank account details are missing, the Seller shall request these details immediately and the refund shall be made within 14 days from when such details are provided. The account to which the funds are returned must belong to the Customer or to a person representing the Customer’s interests under due authorisation.
   4. If a return made in the manner set out in section 1 (4) is impossible, the Seller shall refund the payment using the same method of payment used by the Consumer, unless the Consumer has expressly agreed to a different method of receiving a refund that does not incur any costs for the Consumer.
   5. If the Customer is to be reimbursed as a result of a claim being upheld, the Seller shall inform the Customer whether or not the Seller will request the return of the Products prior to reimbursing the Customer. Refunds shall be made within 14 days from the date of investigating the complaint or receipt of the Products by the Seller. The provisions of section 2–4 shall apply accordingly.
   6. If the subject matter of the Order included Vouchers (in addition to the Products), the Customer shall also be obliged to return the Vouchers.